Your patients call while you're treating patients. Most of them don't leave a voicemail.
Stop Losing Patients to Voicemail. Cleo Books Appointments 24/7.
Purpose-built for allied health. Cleo answers every call, books directly into Cliniko, and works naturally alongside your team — day, night and weekends.
“Hey there, I’m Cleo!”
Designed to fit your practice
Cleo Sits Exactly Where You Need Her.
Handle the calls you can't get to, or hand everything over from day one. Cleo fits around your team — not the other way around.
Overflow or All-In
Deploy Cleo as a safety net for calls you can't reach, or hand her the phone entirely. You decide the role — she fills it.
Answers, Books, Captures
Cleo handles the full call — answers patient questions, books directly into your calendar, and captures every detail for your team to review.
Your Team Stays in Control
Every call lands in your team's inbox as a clean summary. Urgent calls are escalated immediately. You see everything — and can adjust Cleo anytime.
Built for your discipline
Cleo for Every Allied Health Profession
Whether you're a solo physio or a multi-practitioner clinic, Cleo adapts to how your discipline works.
Physiotherapy
Cleo books initial assessments and follow-up treatments while you're mid-session — no more patients ringing back later and not leaving a message.
Occupational Therapy
Handles new client enquiries, referral intake, and waitlist management so your OTs spend their time on assessments, not admin.
Speech Pathology
Answers every parent and carer call, captures referral details, and books paediatric assessments — with a warm, clear tone every time.
Exercise Physiology
Books initial consults, group class enquiries, and handles cancellation callbacks — filling your schedule without your team touching the phone.
Podiatry
Takes routine appointment calls, manages rebooking requests, and keeps your waitlist enquiries captured and organised.
Dietetics & Nutrition
Handles new client enquiries and initial consultation bookings — including referrals from GPs and specialists — accurately and without delay.
Psychology
Professional, sensitive call handling for psychology practices. Cleo captures enquiries with care, and escalates anything urgent directly to your team.
Chiropractic
Answers every new patient call and fills appointment gaps in real time. No more calls going unanswered between adjustments.
Osteopathy
Books initial and follow-up treatments, handles rescheduling requests, and captures new patient details while you're in the treatment room.
Myotherapy
Takes every call between sessions so no booking opportunity slips through. Your schedule stays full without your hands leaving the treatment table.
Don't see your discipline?
Talk to us — Cleo works for any allied health practice →Everything Your Practice Needs to Handle Calls
Built specifically for allied health — not a generic answering service with a health skin over the top.
Answers While You're in Session
What it means for you:
Every call picked up the moment it comes in — even when every practitioner is with a patient.
Books into Cliniko
What it means for you:
Real-time appointment booking directly into your Cliniko calendar. No double handling, no callbacks to confirm.
Knows Your Practice
What it means for you:
Trained on your practitioners, appointment types, fees, and booking rules. Consistent, accurate, every time.
Instant Call Summaries
What it means for you:
Every call summarised and sent to your team via SMS and email — name, reason for call, action taken.
Smart Escalation
What it means for you:
Urgent calls forwarded to you immediately. You define what urgent means — Cleo handles the rest.
Privacy Compliant
What it means for you:
Australian hosted. No patient data retained. Privacy Act and HIPAA aligned.
What Changes When Cleo Joins Your Practice
Most allied health practices don't know how many patients they're losing — until they stop losing them.
Call Answer Rate
Hours Saved Weekly
Average Setup Time
Always Available
We Configure Cleo Around You.
Cleo is a tailored product, not an off-the-shelf tool. We get her right for your practice before she takes a single call. No new phone system. No IT project.
Connect Cliniko
Link your Cliniko account. Cleo reads your practitioners and appointment types automatically.
Train Cleo
We configure your booking rules, practice FAQs, escalation paths, and how you want Cleo to represent your brand.
Go Live
Forward your practice number to Cleo. She answers every call and books directly. Your team gets summaries in real time.
Schedule Fills
Patients booked, calls handled, team focused on care. Review your daily summaries and adjust Cleo any time.
Integrations
Works With Your Practice Management Software
Cleo books directly into your existing system — no new software, no double handling.
FAQs
Common questions from allied health practices
What is an AI receptionist for allied health? +
An AI receptionist for allied health is a voice AI system that answers your practice phone calls in real time, handles patient enquiries, and books appointments directly into your practice management software. Unlike a generic answering service, Call Cleo is trained on allied health terminology, appointment types, and Australian booking patterns across disciplines including physiotherapy, occupational therapy, speech pathology, exercise physiology, and more. Cleo works 24/7, so every call is answered even when every practitioner is in session.
Can Cleo book directly into Cliniko? +
Yes. Call Cleo integrates directly with Cliniko and books appointments in real time into your practitioners' calendars. Cleo follows your booking rules — appointment types, practitioner availability, new vs existing patient workflows, and cancellation policies — exactly as your front desk would. No double handling, no callbacks to confirm.
How does Cleo handle calls when I'm with a patient? +
Cleo answers immediately — there is no voicemail, no missed call, no ring-out. She introduces herself as an AI assistant, handles the enquiry, and books appointments or captures details depending on the call type. You receive a structured SMS and email summary of every call so your team can review and follow up. Cleo can also forward urgent calls to you directly, based on escalation rules you define.
What allied health disciplines does Cleo work with? +
Call Cleo is built for the full breadth of allied health: physiotherapy, occupational therapy, speech pathology, exercise physiology, podiatry, dietetics and nutrition, psychology, chiropractic, osteopathy, and myotherapy. Cleo is trained on your specific services, practitioners, and appointment types during setup — not a one-size-fits-all script.
Will my patients know they're speaking with AI? +
Yes — Cleo identifies herself as an AI assistant at the start of every call. This is both best practice and the ethical approach. Despite the disclosure, patients experience a natural, helpful conversation and most appreciate being answered immediately rather than reaching voicemail or a busy signal.
How long does it take to set up Cleo for my practice? +
Most allied health practices are live with Cleo within 48–72 hours of onboarding. Setup involves connecting your Cliniko account, configuring your practitioners and appointment types, and training Cleo on your services and booking rules. Our team guides you through the entire process — no IT knowledge required.
How does Cleo handle urgent or sensitive patient calls? +
You define what counts as urgent — a patient in distress, a same-day cancellation, a GP referral needing immediate review. Cleo can forward those calls to you in real time, send priority SMS alerts, or follow your custom escalation path. For medical emergencies, Cleo directs callers to triple zero while notifying your team immediately.
What practice management software does Cleo integrate with? +
Cleo currently integrates directly with Cliniko for real-time appointment booking. Integrations with Nookal, Halaxy, and Power Diary are in active development. If you use a different PMS, book a demo to discuss your setup.
Ready to fill your schedule on autopilot?
Cleo handles every call, books every appointment, and keeps your team focused on care — not phones.
Book a Demo