Features
Understands clinical terminology, referral pathways, Medicare/DVA/private billing questions — fluently.
Takes bookings and manages appointments directly in your practice management system. No double handling.
Cleo answers every call after hours, on weekends, and during appointments. Patients always reach someone — not a voicemail.
AES-256 encrypted data. Australian-hosted infrastructure. No call recordings stored. Your patients' information stays protected.
Patient data handled securely. No call recordings stored. Australian-hosted infrastructure, full stop.
Supports practices with multiple practitioners, locations, and specialties. One Cleo for your whole clinic.
How It Works
White-glove onboarding. We get the call flow right before you go live.
We learn your clinic — your practitioners, services, booking flow, and the calls you handle most.
We configure Cleo's call flows, responses, and routing rules to match exactly how your practice operates.
We work through every detail with you before go-live. Your number connects to Cleo only when the experience is right.
Track performance in the dashboard, request changes any time, and grow with a team that's invested in your clinic.
Pricing
No lock-in contracts. Cancel any time.
Solo practitioners
90 min included
Small-medium clinics
180 min included
Multi-practitioner practices
500 min included
FAQ
Yes — Cleo can handle Medicare, DVA, and NDIS billing enquiries including item numbers, eligibility, and referral requirements.
Cleo captures all booking requests and patient details and integrates directly with Cliniko. Additional integrations are in development — more coming soon.
Cleo identifies emergency signals in the conversation and advises the caller to hang up and call 000 immediately. It does not attempt to manage medical emergencies.
Yes — configure Cleo with multiple practitioners, specialties, and routing rules. Cleo knows which calls to send to which practitioner based on your setup.
Fully Australian-hosted, Privacy Act compliant. No call recordings are retained. Patient information is processed securely and never leaves Australian infrastructure.
It's trained specifically for allied health — clinical language, referral pathways, Medicare/DVA context, and your specific practice rules. Generic services don't understand your patients.